Return Policy

GXC TEL Return Policy

At GXC TEL, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return process.

1. Eligibility for Returns

You may request a return if:
✔ The item is defective, damaged, or incorrect upon delivery.
✔ The item is unused, in its original packaging, with all accessories & tags.
✔ The return request is made within 7 days of delivery.

Items Not Eligible for Return

❌ Used, damaged, or altered products.
❌ Items without original packaging or missing accessories.
❌ Products categorized as "Final Sale" or "Non-Returnable" (e.g., earphones, hygiene-related items).

2. How to Request a Return

1️⃣ Contact our customer support at contact@gxctel.com or call +44 20 7946 0123 within 7 days of delivery.
2️⃣ Provide your order number, reason for return, and product images (if applicable).
3️⃣ Our team will review your request and provide further instructions.
4️⃣ If approved, return the item to the provided address.

3. Refund & Replacement Policy

• Replacement: If available, we will send a replacement for defective or wrong items.
• Refund: Once we receive and inspect your return, refunds will be processed within 5-7 business days to the original payment method.
• Shipping Charges: Return shipping costs may be borne by the customer unless the item is defective or incorrect.

4. Cancellations & Order Modifications

• Orders can be canceled or modified within 24 hours of purchase.
• Once shipped, the order cannot be canceled.

5. Contact Us

For any queries, feel free to reach out:
📧 Email: contact@gxctel.com
📞 Phone: +44 20 7946 0123
📍 Address:
AJP Business Centre
C/O A F Goolbar Accountants
152-154 Coles Green Road
London, England
NW2 7HD